Lauren Billings– Insurance Coordinator
Lauren serves as a patient coordinator in our practice. She has been in the field of dentistry since 2009 and has gained many skills working with Dr. Schrumpf, Dr. Herman, and our entire staff. Lauren looks forward to expanding her knowledge in dentistry and making dental care her long-term career.
Amber Twiford– Patient Care Coordinator
Amber started working in dentistry in 2002 as a patient care coordinator. She is one of the smiling faces you see when you walk into our office. She brings her years of experience to our office to facilitate the scheduling and financing process. Her easy manner and sincere desire to help makes her a joy to work with and she enjoys providing our patients with outstanding customer service.
Amber is married and has three beautiful daughters and enjoys spending her free time watching them play soccer. She also loves photography and football.
Estela Koontz– Practice Administrator
Estela oversees patient relations, employee relations, practice accounting and administration. She also is interested in current technology and how it affects procedures today. Her entrepreneur spirit helps keep our practice up to date in the latest technology and current information related to patient care. Being a prior surgical assistant and sedation monitor has given Estela the unique appreciation of patient and doctor perspectives, how they relate to each other, and the procedure expectation.
Her message to patients is that we care, and we want them to be comfortable, open and honest. She wants to hear from them, whether their feedback is positive or negative. She is always interested in ways to improve the lives of our patients and how to best support their needs.
She traveled to many places around the globe before she decided to call Virginia home in 2009. Estela brought a wealth of experience in business administration, insurance and customer relations when she joined our practice. She also has a diversified background in business ownership and extensive experience in contract negotiations.
She enjoys reading about the latest studies and research on human issues, DNA research, pharmaceutical technology, and the expansion of computer technology.
Estela has three daughters with whom she loves spending time. Two of them have graduated from Cox High School and are in college.
Teresa Ellermann– Dental Assistant
Teresa was first introduced to dentistry in 1990. She started in a general practice office and was trained as a dental assistant. After a few months, Teresa decided to obtain her national dental assistant certification. Her favorite aspect of patient care is witnessing the dramatic changes in patients’ smiles and the general improvement in their overall health.
Teresa is a pivotal member of our clinical team and assists each doctor during treatment to ensure that patient needs and desires are met. Teresa enjoys the relationships she has formed with patients throughout the years.
Annette Haberdash– Dental Assistant
Annette has been a dental assistant in Virginia Beach since 1990, and she is gifted at making people feel comfortable. She enjoys the creative side of dentistry and how it transforms a person’s life by improving their smile. She has a background in design, photography, real estate and massage therapy.
Annette is an animal lover at heart and owns a boxer. When she isn’t improving smiles, she enjoys events with family, friends and her daughter, and she loves to travel. She also likes to walk on the beach, exercise, give massages, attend musical concerts, paint and bake.
Robin Combs– Dental Assistant
Robin graduated from the Leone School of Dental Technology in West Babylon, NY in 1986. She enjoys the limitless educational opportunities the dental field provides, which enable her to better provide for our patients.
A passion close to Robin’s heart is volunteering dental services at no charge for individuals who are unable to pursue care due to limited or no financial means.
Outside the office, Robin is dedicated to mentoring programs geared toward middle school students. These opportunities have allowed her to introduce and research future goals that can be met through studies, positive choices and hard work.
When she isn’t working, Robin likes camping all over Virginia with her husband, family and friends. Her ultimate goal is to relocate to Hawaii when she and her husband retire.
Marianne Tolley– Dental Hygienist
Marianne joined our team in September 2006. She loves partnering with our patients to educate them on the importance of good dental health.
She earned a bachelor’s degree in dental hygiene from Old Dominion University in Norfolk in 2001.
Marianne and her husband Don have been married since August 1991. Her spare time activities include traveling with her family. Her favorite vacation spot is the beach, and her hobbies include paper crafts.
Valerie Campbell– Dental Hygienist
What Valerie enjoys most about her job is the wide range of people she meets as they choose our practice to care for their dental health needs. She joined our team in September 1999.
Valerie holds a bachelor’s degree in dental hygiene from the University of Colorado.
She has a daughter, a son-in-law, a golden retriever and two parakeets. When she isn’t working, Valerie is a nature nut who loves to be outdoors. She also enjoys dance, music, cooking and watching HGTV.